Help and information
How can we help?
Find answers to frequently asked questions about dreamdateuk, including free chat, profiles, account settings, age verification and using the site on different devices.
What is dreamdateuk?
dreamdateuk is a UK-based online dating service offering genuinely free unlimited chat and live streaming.
Optional premium features, including Video Chat, Audio Chat and profile enhancements, start at just £5.
Genuinely affordable
Members can use the core chat and live-streaming features without paying a subscription.
Premium features are optional and payments do not automatically renew.
Honesty and integrity
dreamdateuk does not create, purchase or import fictional member profiles. Every account begins through our own registration process.
Profile information is supplied by individual members, so everyone should continue to use normal online-dating caution.
Frequently asked questions
Select a question below to reveal the answer.
Is unlimited chat really free?
Yes. Unlimited private chat and live streaming are included as free core features once registration and age verification are complete.
Optional premium features are available, but you do not need to purchase them to use free chat.
Why can’t I see some information on a member’s profile?
The member may not have completed all their profile information, or they may not yet have confirmed their email address.
Why was my account deleted?
An account may be removed for several reasons, including:
- The email address was not confirmed within the permitted time.
- The profile contained unacceptable or prohibited content.
- The profile was reported and subsequently found to breach our rules.
- Fake or misleading images were used.
- The member was found not to be resident in the UK.
We operate a strict policy regarding misleading profiles and images. Reports are investigated before appropriate action is taken.
Why am I not appearing in the search results?
To appear in search results, you need to confirm your email address and complete the required sections of your profile.
Why are my details not visible to other members?
This usually means that you have not confirmed your email address or completed the required sections of your profile.
Why can’t I read another member’s “About me” section?
You must complete your own “About me” section before you can read those belonging to other members.
Why is a video playing in the background of a profile?
Members can personalise their profile background. One available option is to add a YouTube video.
When other members view that profile, they may see the video selected by its owner. A video background can be a creative way for members to express their interests and personality.
Will other members see the video I add to my profile background?
Yes. If you choose a video background, members who visit your profile will be able to see it.
I registered on mobile, but the email-confirmation link opens the mobile version. Why?
The confirmation link normally opens the version of the site through which you registered.
If you subsequently sign in using a laptop or desktop computer, you will be taken to the appropriate desktop version.
Will other members see my social-media details if I verify my account?
No. Social-media verification is used only to help verify profile details. Your social-media information is not displayed to other members.
Why does my profile-visitor count remain after I view the visitors?
The visitor count keeps a tally of members who have viewed your profile.
Viewing those members does not remove them from the count. The count reduces when you remove members from the “Profile visitors” page.
Why can’t I find the Wall on mobile?
The Wall is not currently available in the mobile version of the service.
How do I change my password?
Mobile: Open Settings from the left-hand menu and select the change-password link.
Desktop: Open the Settings link beside your profile image and select “Change password”.
Why is a private photograph appearing on my profile?
Your private photographs are visible to you, but other members cannot see them.
A private photograph may appear as your profile image when you view your own account if you have not uploaded a publicly visible profile image.
You can send photographs through private messaging, including photographs from your private section.
UK age-assurance requirements
Age verification, browsers and VPN usage
Age verification is a legal requirement for UK-based dating websites.
We understand that it can feel inconvenient. Our aim is to provide the quickest and simplest verification process possible while meeting our legal obligations. Verification takes place on the main homepage and allows access to all dreamdateuk communities.
In some circumstances, visitors may be asked to complete verification more than once, or may notice that it does not always appear. This is usually connected to the way browsers, devices and internet connections manage cookies and sessions.
Common reasons include:
- Using private or incognito browsing
- Clearing browser cookies or browsing data
- Switching between browsers such as Chrome, Firefox or Edge
- Switching between phones, tablets and computers
- Opening links inside Facebook, Instagram or email applications
- Using privacy settings or extensions that block or delete cookies
Verification is stored at browser and device level. If that information cannot be retained, the site may treat a future visit as a new session.
A note about VPN usage
VPN services route internet traffic through different locations. Because age-verification requirements are applied to UK access, the verification screen may not appear if a VPN routes your traffic through a location outside the UK.
Some VPN services also rotate IP addresses or locations. This can cause different behaviour between visits, depending upon how the connection is being routed.
For the smoothest experience, we recommend:
- Use a standard browser such as Chrome, Firefox, Edge or Safari.
- Allow cookies in your browser settings.
- Avoid private or incognito browsing.
- Use the same browser and device whenever possible.
Still have a question?
Email us and we will consider adding the answer to this page.