dreamdateuk Customer Charter
Last reviewed: 23 July 2026
This charter explains the standards and commitments that guide how dreamdateuk operates. It should be read alongside our Terms and Conditions and Privacy Policy, which take precedence if there is any inconsistency.
Our core commitment
dreamdateuk is a UK-focused online dating service intended for UK residents aged 18 or over. Members must complete the required age-verification process before accessing the member areas.
We aim to provide the features needed for members to create profiles, browse other members, communicate and form genuine connections.
What members can use completely free
Once registration and age verification are complete, members can:
- Create a profile and upload a profile image
- Search and browse other member profiles
- Send and receive unlimited private chat messages
- Create as many live streams as they wish
- Watch unlimited live streams from other members
No payment is required to continue using these free features.
Genuine profiles and honest communication
Member profiles are submitted through the dreamdateuk registration process. dreamdateuk does not purchase or import profiles from other dating services, create fictional member profiles or use staff-operated profiles to simulate interest in members.
We do not send automated or staff-written messages disguised as personal messages from another member.
However, no dating service can independently verify every statement, photograph or intention supplied by every user. Members should exercise appropriate care and report anything that appears suspicious, misleading or inappropriate.
Safety, reporting and moderation
Harassment, scams, threats, exploitation, non-consensual content and other activity prohibited by our Terms and Conditions are not permitted.
Members can report profiles, messages and activity that cause concern. We review reports and may remove content, restrict features, suspend accounts or permanently remove accounts where appropriate.
Although no online dating service can eliminate every risk, we take reasonable steps to investigate concerns and help protect the dreamdateuk community.
Clear prices and optional features
Premium features and Credits are entirely optional. Before completing a purchase, members are shown what they are buying, the price and either the length of access or the number of Credits included.
Premium access starts at £5. Credits are purchased on a pay-as-you-go basis and do not expire.
Payments do not automatically renew. When a premium period ends, members can purchase another period or simply continue using the free service.
Member choice and control
Members decide whether to use only the free service or purchase optional features. No purchase is required to keep an account active.
Accounts can be deleted through the member account area. Any information that must be retained for legal, security or administrative purposes is handled in accordance with our Privacy Policy.
We aim to explain our services, charges and policies in clear language so members can make informed decisions.
Complaints and contacting us
If a member is unhappy with the service or believes that this charter has not been followed, they can contact us using our Contact page.
We aim to consider complaints fairly and consistently, investigate the available information and take appropriate action where necessary.
Useful information
Please use the following pages for further information about dreamdateuk.
dreamdateuk.co.uk – Genuine online dating for the UK
